Our Policies

Tree Health and Returns

We guarantee all our trees to be free from disease, damage or stress at the time of shipping. Every tree is inspected before it is carefully and securely packaged and  shipped to you. Of course, it is possible to be damaged in transit, and while this is beyond our control, should the tree be badly damaged upon arrival we would replace the tree or offer a suitable replacement, as available, at our expense. 

Each situation will be treated on a case-by-case basis however, it is our sincere desire to ensure that you receive a tree that will bring many years of joy and happiness to you. Japanese maples are special trees, and Japanese maples lovers are special people, which we hope to keep as happy customers and friends.

Please note, 1 gallon and 2 gallon container trees are not typically going to be large trees at this early stage of life. For a reference, they will be comparable to similar sized container trees at your local nursery. We will not offer refunds because you feel your tree is too small since we believe we offer good comparative value per size. As well, often it takes a few years for a tree to truly demonstrate the traits for which may be unique to the variety. This is normal. And it's special to watch it grow and change into it's more grown-up self.

Shipping Schedule

Orders will be packaged and shipped from our nursery on Mondays.  You can expect to receive your trees within 2-4 business days. In order to ensure the health and welfare of the live trees, we do not offer a lesser expensive shipping option than 2-4 days.

If you plan to be away from home when your tree should arrive, such as on vacation or away on business,  please contact us and we can make arrangements to better suit your schedule.

Quality

We only send trees that are ready for sale and look good. In other words, we won't send trees that recently were damaged in a storm, accident or other. Since most of our customers can't see before they buy, it's imperative to send the best possible plants. And we will.

Privacy

Simply Japanese Maples will not share your email or personal information with any other parties.

Non-Japanese Maple Growing Zones

Japanese maples grow in zones 6 through 8. A few grow in zone 5, such as trees from the Acer japonicum and Acer shirasawanum family. We encourage you to know the hardiness zone of your area before you buy a tree from us. Japanese maples are tough enough to live in many Canadian locations including the ones with snow covered gardens in winter! The link below can help you determine which hardiness zone you live in. Furthermore, it is possible to grow containerized Japanese maples in locations which ordinarily wouldn't support them in the landscape. 

http://planthardiness.gc.ca/?lang=en&m=24&s=p&speciesid=1000000&phz=phz1981-2010&bc=1