Trees don't live inside boxes! So, there's an adjustment for the tree(s) when it arrives at your home and you unbox it and present it to the world again. At this time there's a few things you should do.
First and foremost, carefully unwrap the packaging. This starts with the box itself and then onto the contents. A lot of care goes into making sure the tree(s) are safely contained in a package and this means it may take some time to unpack. We also package the trees with materials that can be recycled. Once your tree(s) is unpackaged and the plastic is taken off the container, water it immediately.
The next thing you should do is to place your tree(s) in a location that does not receive direct, hot sun. At least for a few days. Filtered light is best or even a bright but shady location. Ideally, your tree(s) will spend as little time as possible in transit but occasionally the shipment takes longer than it should. So, in the meantime, the leaves get a little desensitized to sun. They are more tender at this point.
Over the next few days, watch your tree(s) and water as necessary. We know you won't forget because you will be so excited to have them you won't stop looking at them, right? As long as you aren't experiencing an extreme heatwave during this settling in period, you should be good to place your tree(s) in a more permanent location after about 3-4 days.
One additional suggestion: If your tree has small (1/4") pieces of light coloured wood chip mulch, we suggest replacing this with bark mulch as soon as possible. The wood chips are an economical mulch for our suppliers but ironically, as a mulch it is not good for the trees to remain in place for many seasons. As the wood chips deteriorate they rob nitrogen from the potting mix, slowing or even stalling the growth of the tree.
If you have any other questions we are always here to help. Contact us at: firstname.lastname@example.org