Shipping CHAOS!!!!

The original shipping app issues was largely user error on my end. Much of this has been corrected HOWEVER, I'm still seeing shipping costs that are not correct. Let me explain:

If you are ordering 1 gallon trees for example:

2 trees fit in a MEDIUM box (48"x8x8").

If you are in BC, the price SHOULD be about $35.

If you are in Ontario or that side of the country, the price SHOULD be about $130.

The problems I'm seeing are shipping costs double this amount! And normally when you order additional trees the shipping app calculates for a larger box size. This doesn't seem to be happening in all cases!

 

IF YOU ARE SEEING SHIPPING COST OF DOUBLE THE ABOVE AMOUNTS FOR 2 TREES, IT'S NOT CORRECT! 

FEEL FREE TO CONTACT ME BEFORE ORDERING, I HAVE BEEN WORKING ON THIS AND HELPING CUSTOMERS ALL WEEKEND.

ADDITIONALLY, as a result of the above issues, I am at least temporarily eliminating the single tree in a SMALL box option. Most of you already order at least two anyway. IF YOU WANT ONLY ONE, 1 GALLON TREE, I can create a special order for you. AND, if I know I can fit two smaller trees into smaller packages I will do this and refund any amounts for the difference.

3 minute video about the shipping issues here.

Thanks Everyone.

Chris

 

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